Inbound Customer Service
Callhalla provides a various range of inbound callcenter services. Our trained agents will comply to your needs in any language your business needs. First line, overdraft handling, ticketing and filing adequate reports, our agents are trained to perform at the highest standards in the field. Callhalla will provide your company with the needed equipment, callcenter training for new agents and all resources for you to make them acquanted with your branch. Our unique business model of billing only for delivered services is the most appreciated in the sector, it guarantees a full dedication from our side and an insurance for your company to get the service your requested.
Callhalla's Outbound Telemarketing team consists of the most dedicated and proven business specialists on the Bulgarian and Native labour markets. Our agents are experienced in the field of B2C abnd B2B sales, both hot as cold, for a broad range of products. Reaching from everyday use product to niche-markets, our team is trained and selected in taking the needed approach to upsell your product. We provide Fluent or Native speaking agents in the languages of your needs. These services can be combined with "repondeur" duties, handeling your callback needs with the knowledge of a professional team. You can train your team in our office, with all commodities provided for you.
Callhalla has a team of professional Callcenter Coaches, with all the needed Project Management and agent training skills needed. We provide our services gladly to fellow entrepeneurs whom have set up their own callcenter but are not satisfied with the delivered service of their agents. Our people will review, detect, analyse and advise. We will put your team in the track towards success, leaving your business back to you with trained and skilled agents, ready for their track towards outstanding performance. Our team performs on the spot or during conferences, workshops or training sessions, depending on your needs.
Moving your business or starting one? Callhalla is partnered with experienced pioneers in the business registration and excells in guiding you through all needs, dos and don'ts establishing or moving your offices. Contact us with your business needs and we guide you through all needed procedures, registrations and forms to establish your business as is should be. Our team will assist you with explanation, guidance, paperwork and courier-needs. Both for locals as foreign investors, we are your number 1 connection for your set-up and your maintainance. Our accountants know the drill and will take all your worries away.