We deliver superb phone staff to represent your brand with high training standards, quality assurance and low staff turnover. Our high standards of service and attention to detail set us apart.
Our center is located in the Sofia city center in Bulgaria.
Our primary contact methods are emails or phone as and when required. This ensures costs are kept to a minimum.
Absolutely, you will. You have a dedicated account manager who will liaise with you from time to time should the need arise or a meeting in person should you choose.
Yes, we will incorporate industry best practices to ensure your sensitive data is only accessible to you on a secure environment.
Yes as part of your pricing structure all your data will be backed up daily for the duration of our services.
Yes. Callhalla provides 24/7 call center service.
Absolutely, at all crucial points of processing, you will have direct access to your live data when making key decisions.
Generally speaking, we have three components to its fees. A set up fee, call charges (per minute or per agent per hour), and back-end technology costs if applicable.
We sign a clearly defined confidentiality agreement with you. All systems and processes are set up to ensure safety and integrity of data. We understand and acknowledge the paramount importance of confidentiality and it is our first priority at all times.
Our service level agreement is transparent and will elaborate all your expectations and our promises to you as agreed when setting up.
55% Inbound/38% Outbound/7% Web chat services and back office support services.
Yes. we are capable of recording calls at client request through a Total Quality Management System. Our partners have the ability to listen securely to calls taken on their behalf.
Absolutely, we follow your instructions at all times.
Yes. we provide both of these services on behalf of our clients.